Returns Policy

Last updated: May 2026

1. Your Rights Under the Consumer Guarantees Act 1993

All FormRig products come with guarantees that cannot be excluded under New Zealand law. Under the CGA, you are entitled to a remedy if the product is not of acceptable quality, does not match its description, or is not fit for a purpose you made known to us before purchase.

2. Faulty or Defective Products

If your order arrives damaged, defective, or does not match what was ordered, please contact us within 14 days of receiving your order. We will offer a replacement, repair, or full refund at your choice for major failures, and arrange return shipping at our cost for confirmed defects. Please include your order number and clear photos of the issue.

3. Change of Mind Returns

Because FormRig products are printed to order specifically for you, including your chosen colour combinations, we are not obligated to accept change-of-mind returns under the CGA. If you contact us within 7 days of receiving your order and the product is unused and in original condition, we will review your request on a case-by-case basis. Any accepted change-of-mind return may be subject to a restocking fee to cover printing costs.

4. Incorrect Orders

If we sent the wrong product or wrong colour, we will replace it at no cost. Please contact us within 14 days of receiving your order.

5. How to Request a Return or Refund

Contact us via our contact page with your order number, a description of the issue, and photos where relevant. We aim to respond within 2 business days.

6. Refund Processing

Approved refunds are issued to your original payment method within 5 to 10 business days, depending on your bank or card provider.

7. Shipping Costs

For returns due to defects or incorrect items, FormRig covers return shipping. For accepted change-of-mind returns, return shipping is at the customer’s cost.